FREQUENTLY ASKED QUESTIONS

Design & Ordering

Do you offer custom design?

Yes, we do. You have to share your dream jewelry images with us and we will create it for you.

How does custom order work?

 We will be pleased to receive the customized and personalized order. We have a simple procedure for customized orders, the steps are as below...

  1. Start a conversation with one of our jewelry designers about your customized design. They will help you in the designing process of your jewelry also if you have a specific design in your mind send us a picture.
  2. We will create CAD (Computer Design) of your jewelry and send it to you for confirmation. If you need any changes you can let us know we will do changes according to your requirements.
  3. Once the CAD is approved from your side. We will Cut & Polish your Moissanite Diamond and start the jewelry manufacturing process.
  4. When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.
Can I upgrade my Diamond in future?

Poet Robson is proud to offer lifetime diamond upgrades*

Do you offer engraving?

Yes, we offer engrave service on our all precious fine jewelry. After engrave we request to double-check on engraving and ask for the images of engraving before we ship it out to you

Do you make men's jewelry?

Yes, We do make men's jewelry on a customized order basis. Please send us an image on admin@poetrobson.com and we will recreate it for you.

Rush Order service available?

Yes, we offer rush order service so that you will get your jewelry before the best moment of your life. We do not charge any extra money for rush orders, but please contact us our executives to get exact manufacturing timing at admin@poetrobson.com

Do You Offer Payment Plans?

Yes, we offer payment plans. You can make your payment in 3 different part of your total amount.

Lab Grown Diamonds

What are lab-grown diamonds?

Lab-grown diamonds are diamonds that are grown in a laboratory rather than being mined from the earth. They have the same chemical and physical properties as natural diamonds, but they are created using advanced technology that replicates the natural diamond-growing process. Read More

What is the difference between lab grown and natural diamond?

The primary difference between lab and natural diamonds is their method of formation and the way in which they are sourced. Natural diamonds form many miles under the surface of the earth and are extracted using mining. Lab diamonds are made in laboratories under manmade conditions which mimic the chemical and physical processes that occur in the earth’s mantle. A professional jeweler or diamond expert would not be able to decipher the origin of a diamond unless they were to use advanced instruments. Meaning, a lab diamond will shine and shimmer the same way a natural diamond would.

Thanks to how they are formed, lab diamonds are a more sustainable alternative to natural diamonds. You get the same stone while saving the planet from harm. Also, because diamond laboratories can meet demand, the price of lab diamonds is typically lower than the prices of natural diamonds. You can read more about lab diamonds here.

Are your diamonds certified?

Yes! All of our lab diamonds are certified by either GIA or IGI. These are internationally recognized organizations which evaluate and grade lab diamonds, natural diamonds, and many other gemstones. Depending on the organization that certifies your diamond, you will receive a physical copy of the certificate along with the jewelry you’ve purchased.

Where do lab grown diamonds come from?

Lab grown diamonds are created in a lab, but that does NOT mean they are not real diamonds. Scientists start with a diamond seed - a small sliver of chemicals - then expose it to temperatures and pressures to make it grow like a diamond under the ground. A carbon coating helps the diamond crystalize as it grows.

 This advanced technology simulates natural growth, allowing the seeds to mature from a sliver to a fully-formed diamond.

Are lab grown diamonds the same as natural diamonds? if not, how are they different?

Lab grown diamonds and natural diamonds offer identical optical and chemical composition. The sparkle is the same - the core difference between them is their origin.

Are lab grown diamonds or natural diamonds of higher quality?

Neither is inherently higher quality; both lab grown and natural diamonds are available in a range of qualities. For example, while the color of one diamond may be superior, the other diamond may be superior in clarity - this isn’t connected to the diamond’s origin.

How is a lab grown diamond made?

Scientists start with a diamond seed - a small sliver of chemicals - then expose it to temperatures and pressures to make it grow like a diamond under the ground. A carbon coating helps the diamond crystalize as it grows.

Will i still receive an appraisal and/or a laboratory certificate?

Yes. Florence Johnson lab grown diamonds are graded to the same standards as our natural diamonds. That means your lab grown diamond will be accompanied by an independent laboratory report detailing its "4 Cs" - cut, color, clarity, and carat weight. If your diamond is mounted into jewelry, it will also be accompanied by an insurance appraisal.

Okay, so the untrained eye cannot tell the difference between lab grown and natural diamonds. what about the trained eye?

Same deal, because lab grown diamonds are virtually and chemically identical to natural diamonds, they cannot be distinguished even with a professional loupe.

Moissanite and Metal

What is a moissanite diamond? is it real?

A moissanite diamond does not exist. Despite having a similar appearance to a diamond, a moissanite is a real, beautiful gemstone all its own. First discovered in a meteor crater by Henry Moissan in 1893, moissanite is now produced in labs, making this gem both affordable and ethical. Moissanite stones are bright and eye-catching, with a high clarity grade, colourless beauty and sparkling fire. With a hardness rating of 9.25-9.5, moissanite is incredibly durable and is guaranteed to outlast a lifetime of daily wear. Available in a variety of sizes and shapes, moissanite provides buyers with more freedom for custom designs and can be purchased for the fraction of the price of a diamond of the same size and quality. Read more

Is moissanite worth buying?

Moissanite is a brilliant choice for those seeking an alternative to a lab diamond engagement ring. It offers the same level of clarity and is graded by Australia-based Radiant Beauty to ensure top quality, just like our lab grown diamond collections

Can moissanite pass diamond tester?

Yes. Due to its similar properties to diamonds (both lab grown and mined or natural diamond rings), moissanite can pass a diamond tester. However, our specialised equipment can distinguish between moissanite and diamonds, ensuring you know exactly what you're purchasing.

Is moissanite the best fake diamond?

Moissanite is not a fake diamond but a gemstone that offers stunning lab grown beauty. It's perfect for those looking for the same level of sparkle and clarity found in diamonds, but at a more accessible price point.

How does moissanite compare to a diamond?

Even though they share many optical similarities, moissanite is chemically and compositionally different from a both natural and lab-created diamonds. Moissanite has a higher refractive index, and it also differs in terms of hardness. Diamonds are measured at a 10 on the Mohs scale of hardness while moissanite comes in at a 9.25-9.5. Moissanite is completely suitable for everyday wear, and their color grade and sparkle are made to last. Moissanite is also completely conflict-free and eco-friendly, unlike the majority of diamonds! We believe love should never start with someone else’s suffering – period.

What is the color and clarity grade of your moissanite?

All of our moissanite is guaranteed to be VVS+ in terms of clarity. Color grade is determined based on your exact order, with our two most popular choices being modern white (DEF-color) and vintage white (GHI-color).

Your Moissanite are Certified?

Yes, all our Moissanite are certified and tested by International Laboratory. We give a physical authenticity certificate card of your diamond jewelry on request. You can also check the authenticity of diamonds from any International Laboratory in your country.

Do moissanite rings look fake?

No, moissanite rings are crafted to exhibit a sparkle that, to the naked eye, is akin to that of diamonds. They offer timeless beauty and are an aesthetically identical choice for those who admire the appearance of mined diamonds.

Can you scratch moissanite?

No, you can't scratch moissanite. As it is one of the most durable substances on earth, moissanite is highly resistant to scratching or breaking. With a hardness rating of 9.25 – 9.5, moissanite is harder than all other gemstones besides diamonds, and can only be scratched by a diamond or another moissanite stone – which is unlikely to occur!

What metal do you use?

We use gold metal, specifically gold with an authenticity stamp. The authenticity stamp ensures the quality and genuineness of the gold used in our products.

Does your Jewelry comes with Metal Authenticity Stamp?

Yes, all jewelry comes with metal authenticity stamps. Once your jewelry is ready to ship at our manufacturing unit after that we will send it to the International hallmarking laboratory they will check the metal authenticity & stamp on it.

Your Jewelry set in Solid Gold?

Yes, all our Jewelry is make in Solid 10KT, 14KT or 18KT Gold. The color of the gold can be chosen from White, Yellow or Rose.

Processing & Shipping

Can I change my shipping address after my order is submitted?

Our team is happy to facilitate an address change after your order is placed. You are able to do this via your account on both our website and app (Coming Soon!) or via email.

How long will my order take?

Each piece of our ethical fine jewelry is hand made especially for you, with love and care. Your beautiful piece of jewelry will be made in max. 2 to 3 weeks plus shipping time. Custom, Customized and Engraved pieces will require additional time.

Do you ship Internationally?

Yes, we ship our jewelry all over the world.

How do I track my order?

Once, we dispatch your jewelry from our manufacturing unit after that we will update you with the tracking information so you can track your package. If you facing any error to track your jewelry please contact us at admin@poetrobson.com

What shipping method is used?

We ship all domestic orders with FedEx two-day priority shipping. For our international clients, we always ship with the quickest option via FedEx which typically varies between 2-5 business days depending on your location. To ensure your package arrives safely with both domestic and international orders, we require signature upon delivery. Alternatively, you can have your package held at your nearest FedEx facility and securely pick-up with a photo ID. Once your piece ships, our team will email you with a tracking number so you can keep an eye on the shipment.

Return, Resizes & Repairs

What is Poet Robson Return & Refund Policy?

We will accept return and exchange on most pieces. Items must be returned in unworn condition within 14 days of receipt. All returns will incur a 20% restocking fee. If you want to exchange your piece, we'll apply full amount of your original purchase to a new purchase of equal or grater value.

How do I contact your team to request a repair?

Please email us at admin@poetrobson.com , and we’ll be happy to send you the necessary paperwork needed for the repair process.

Do you offer resizing?

We offer one complimentary resize within one full size up or down from its original size. We do not recommend resizing more than two times as this can compromise the overall structural integrity of the ring. Full eternity bands and men’s pieces are unable to be resized. Please reach out to us via email at admin@poetrobson.com, and we’ll be happy to assist.

How long do repairs take to complete?

Repairs typically take anywhere from 1-3 weeks, but this can vary depending on the extent of the damage and what is needed to repair the piece.

How long does resizing take to complete?

Resizing typically takes 1-2 weeks.

Have Further Questions?

"Feel free to connect with our dedicated team of jewelry specialists for any inquiries or assistance in discovering your ideal piece. We're here to guide you every step of the way."

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